At Renoa, we’re committed to fast, reliable shipping — no hidden fees, no slow deliveries. Below you’ll find full details about how your order is processed and shipped.

Where We Ship

We ship worldwide, including:

• United Kingdom

• European Union
• USA & Canada
• Australia & New Zealand
• And many more countries

Processing Time

• Orders are processed within 1–2 business days

Delivery Time

Region

Estimated Delivery

Uk: 3-8 working days

EU: 3-8 working days

USA & Canada: 3-8 working days

Australia/NZ: 3-8 working days

Rest of World: 3-8 working days

Please note: Slight delays may occur during holidays.

Customs & Taxes
We ship with YunExpress (DDP) on most routes, meaning:

No customs duties or taxes due upon delivery

We handle all import fees in advance so your package arrives with no extra charges.

Questions?

If you have any delivery concerns or your order hasn’t arrived after 8 working days, just email us at renoahelp@gmail.com and we’ll help straight away.

Returns

• You can request a return within 14 days of receiving your order.

• Items must be unused, unwashed, and in their original condition with tags still attached.
• We do not accept returns on sale items, underwear, or custom pieces.

To start a return, please email us at renoahelp@gmail.com with your order number and reason for return.

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval.

• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the item is faulty.

Exchanges

We do not offer direct exchanges. If you need a different size or item, please return the original and place a new order.

Faulty or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery, and we’ll resolve it as quickly as possible.

Effective Date: 25/07/2025

At Renoa, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.renoa.co.uk or make a purchase from us.

1. Who We Are

RENOA is a UK-based online store selling apparel.

2. Information We Collect
We may collect and process the following data:

• Personal details: Name, email, phone number, shipping/billing address

• Order information: Products purchased, order history
• Payment information: Processed securely via third-party providers (e.g. Shopify Payments, PayPal)
• Website usage: IP address, browser type, cookies, interaction data

3. How We Use Your Information

We use your information to:

• Process and ship your orders

• Provide customer support
• Email you order updates or important info
• Improve our website and services
• Detect and prevent fraud

We do not sell or share your personal data with third parties for marketing purposes.

4.  Third-Party Services

We use trusted services like:

• Shopify – our store platform

• Payment processors – to securely handle your payments
• Shipping partners – including international agents for order fulfilment

We may also share your personal information (such as name, shipping address, and contact details) with trusted fulfillment agents or logistics partners solely for the purpose of delivering your order. These parties are only permitted to use your information for order fulfillment and are contractually obligated to keep your data secure and confidential.

These providers only use your information to the extent necessary to perform their services.

5. Cookies
We use cookies to:

• Keep your shopping cart active

• Understand how visitors use our website
• Offer a smoother user experience

You can adjust cookie settings in your browser at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data
• Withdraw consent (e.g. from marketing emails)

To exercise any of these rights, please contact us at renoahelp@gmail.com

7. Data Retention
We keep your data only as long as needed to provide our services and comply with legal obligations (such as tax or accounting laws).

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

9. Contact Us
If you have any questions about this policy or how we use your data, contact us at:

Email: renoahelp@gmail.com

Website: www.renoa.co.uk